FAQS

What are my payment options

You can use any credit or debit card.

Our service is a subscription based service and our payments are taken via the stripe payment processing service.

I've Signed up now what!

You should have recieved an email guiding you through what we need from you so we can get started providing our service.

Please check your spam folder for our email.

If you still can not find the email please open a support ticket from within the your account section of our website and we will get you up and running as soon as possible.

 

Do You Recommend a Specific Hosting Provider?

We do not have specific requirements for hosting providers.

We do not recommend any hosting provider if your website is Worpress we should be able to work with you.

I Have not recieved my report this month

1. Please check your spam folder

2. Please make sure that we are added to your “whitelist” or “approved senders list”

3. Please open a support ticket from within the your account section of our website.

 

How do i submit a support request

You can open a support ticket from within the  your account section of our website and we will get back to you as soon as possible.

 

i submitted a support request where do i get an answer

You can see your open support tickets from within the your account section of our website by clicking on the My tickets link.

Does my subscription include content edits or bug fixes

No just whats in your plan. If you would like web design services please use the contact us form on our other site at World Web Solutions

 

 

What if my website hasnt been updated for a long time

Our first stage is to make a backup so if there is any issues that arise from the updates we will roll you back to that “snapshot” then contact you about your options moving forward.

 

 

What if an update breaks my site

We will roll you back to a stable version from the backups we store on our servers. We will then contact you to discuss your options.

 

 

Will you migrate our site to different hosting or domain

This will not be included in your subscription and will cost an additional one off payment of £35.

If you would like to use our migration service at any point during your subscription please contact us.

 

 

Do you support WordPress multisite

No not at present

 

 

How do i cancel my subscription

You can manage your subscription at any time from within the your account section of our website.

 

Our clients

Testimonials

Here are some of the nice things our clients have said about us.

Its getting on 10 years I've worked with Dave, if it's to do with websites just get Dave to deal with it. No nonsense, reliable and always competitive.

Phil Cordell

THE BOSS, Fit for You